Shipping policy

NEXORA Shipping Policy

Last updated: October 9, 2026

At NEXORA, we aim to make your shopping experience simple and transparent. This policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed after payment has been confirmed. Please allow approximately 2–5 business days for processing before shipment. Processing times may vary depending on product availability and supplier requirements.

2. Shipping Destinations

We ship to the destinations available at checkout. Available destinations may vary by product and supplier. Please confirm that your country or region is supported before placing an order.

3. Delivery Estimates

Delivery times depend on the product, destination, shipping method, and supplier.

Estimated delivery times will be displayed at checkout where available. Delivery estimates are not guarantees, and international shipments may take longer because of customs processing or carrier delays.

4. Shipping Fees

Shipping charges are displayed at checkout before you complete your purchase. Fees may vary depending on your location, order, product, and shipping method.

5. Order Tracking

When tracking is available, we will provide tracking information after your order has shipped. Tracking updates may take some time to appear.

6. Delays and Lost Packages

Delivery may be delayed by customs inspections, weather, carrier disruptions, or other circumstances outside our control.

If your order appears significantly delayed or tracking has stopped updating, contact our support team so we can help investigate.

7. Incorrect Shipping Information

Please check your delivery address carefully before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

NEXORA is not responsible for delivery problems caused by incorrect information provided at checkout, although we will do our best to assist.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges may be the customer's responsibility.